To improve FSM services, capacity building programmes were offered to various stakeholders across the sanitation chain. Orientation on GoTN’s Operative Guidelines on Septage Management and occupational safety standards (OSS) were given to desludging operators and training on construction of proper septic tanks and twin pits was given to masons.

Through TNUSSP’s engagement and collaborations with the two town panchayats, behaviour change communication (BCC) initiatives such as School Sanitation and Hygiene Promotion (SSHP) programme and events around the World Toilet Day have been organised.